Cancellation and Refund Policy

Cancellation & Refund Policy Last updated on 05-02-2025 12:02:49
CITY ART FACTORY  believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
•CITY ART FACTORY  does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the CITY ART FACTORY , it’ll take 16-30 Days days for the refund to be processed to the end customer.

PRIVECY POLICY

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License

1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on City Art Factory's site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

   1. modify or copy the materials;

   2. use the materials for any commercial use , or for any public presentation (business or non-business);

   3. attempt to decompile or rebuild any product or material contained on City Art Factory's site;

   4. remove any copyright or other restrictive documentations from the materials; or

   5. transfer the materials to someone else or even "mirror" the materials on other server.

2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by City Art Factory whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

1. The materials on City Art Factory's site are given "as is". City Art Factory makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, City Art Factory does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints

In no occasion should City Art Factory or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on City Art Factory's Internet webpage, regardless of the possibility that City Art Factory or a City Art Factory approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don't permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials showing up on City Art Factory's site could incorporate typographical, or photographic mistakes. City Art Factory does not warrant that any of the materials on its site are exact, finished, or current. City Art Factory may roll out improvements to the materials contained on its site whenever without notification. City Art Factory does not, then again, make any dedication to update the materials.

6. Links

City Art Factory has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by City Art Factory of the site. Utilization of any such connected site is at the user's own risk.

7. Site Terms of Use Modifications

City Art Factory may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with City Art Factory's site should be administered by the laws of the country of India City Art Factory State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.

• We will just hold individual data the length of essential for the satisfaction of those reasons.

• We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.

• Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.

• We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.

• We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.